Cell phone etiquette is taking a nose dive, according to most surveys. But who is at fault is not so clear. Add ringtones, music phones, radio programming, mobile TV, audiobooks and other "bells and whistles" associated with multimedia phones and you have the makings of a really complex situation ahead for mobile phone etiquette.
With more than 200 million cell phones in the U.S., inconsiderate cell phone habits are turning into an epidemic. A lack of basic cell phone etiquette at the office, the dinner table, and in the car is frustrating Americans more than ever, according to research by online retailer LetsTalk.com.
"With the proliferation of cell phones in our society and the onslaught of new ways to use your cell phones, consumers are becoming increasingly confused about setting boundaries," says CEO Delly Tamer of LetsTalk.com, whose guidelines are based on comprehensive annual surveys on cell phone etiquette and behavior since 2000. Here's a summary.
Through its periodic cell phone etiquette quiz, wireless carrier Sprint provides an opportunity for you to know how well you mind your mobile mannners, match your score against others and link to cell phone courtesy tips for a short self-improvement course.
The results are pending for the 2005 Sprint Cell Phone Etiquette Online Quiz taken in July and August.
The 2004 Sprint Wireless Courtesy Report showed that while the overwhelming majority of Americans said people were less courteous when using a wireless phone than five years earlier, they themselves were not at fault.
In the 2004 cell phone etiquette quiz, 30 percent scored between 90 to 100 percent, 31 percent scored 80 to 89 percent, and 39 percent had between 0 to 69 percent of the answers correct.
"People aren't being rude intentionally; it's just that many don't realize the impact their mobile phone behavior has on those around them," said Sprint's etiquette spokesperson Jacqueline Whitmore.
Ms. Whitmore, founder and director of The Protocol School of Palm Beach, is the originator of Cell Phone Courtesy Month. Her brand new book - Business Class: Etiquette Essentials for Success at Work - includes specific chapters on techno-etiquette.
"Complaints about cell-phone etiquette are legion. Travelers in particular are hostage to other people's cell phones. People for some odd reason seem to feel the necessity for issuing a blow-by-blow commentary on their progress in getting on and off the plane," Richard Payne wrote in a Sudbury TownCrier column. "It continues until the plane takes off and resumes immediately the plane lands. It persists and repeats along the concourse and then on the bus." [more]...
"There are some real abuses of wireless technology being perpetrated all around us, and the time has come to create some social order out of the cell phone chaos," Dan Briody writes in his Wireless World column in InfoWorld. "This is by no means an exhaustive list simply because as the technology evolves, new annoying traits will surely emerge. But commandments usually come in tens, so think of this as the first Ten Commandments of cell phone etiquette, with amendments to follow." [more]...
In a CNN article subtitled, "As public unplugs, rudeness seems to be getting worse," Amy Cox warns: "The only thing advancing quicker than wireless innovation may be the rudeness of the people using the technology, experts say." [more]...